6. Follow Up After They Get Home
Once clients are back at home, it's time to send your follow-up email. Ask how everything went in a way that warmly invites travel stories and photos. After your initial friendly welcome home greeting and questions about how they enjoyed the trip, be sure to ask for feedback.
Ask your client how they enjoyed each element and if there was anything you could do better or got so perfect that you shouldn't change it for their next trip. Here, again, is where you implement that easy-going assumption that you'll be doing better next time because there will be a next time. Of course you want to make sure they are delighted with this trip, and that you understand every detail you could get even closer to perfect for any travel plans in the future.
Offer to talk on a call, video-conference, or meet in person for lunch if your client wants to discuss their travel without typing it all out as well. Many clients would love to tell you how it went, but aren't big email-writers so open that avenue for them with a friendly offer.
As a travel agent, repeat business is one of the most important ways to expand your agency. Clients who are "wowed" the first time will be delighted to come back and plan with you again to have a similarly fantastic experience every time they travel. This is especially true if you make returning to you seem as natural as going back to a favorite restaurant or asking a good friend for travel advice.
Make it easy, make it smooth, and most of all make sure your clients have a wonderfully personalized time. When you want to win more repeat business for your travel agency, following these ten tips will help you build the strong relationship you need to bring those travelers back to you again and again.
As a solopreneur, you do it all.
You manage, own, and work at your business. You create your products or services, market your business, and handle expenses. Though it can be challenging to maintain a business all by yourself, it's an incredible feeling to know that you — and you alone — are responsible for your success.
But however much autonomy you enjoy as a solopreneur, you're still heavily dependent on one group of people: your customers. Loyal customers and clients not only purchase your products — they generate buzz on social media, leave reviews that bolster your business, and market you through word-of-mouth.
Whether you're a graphic designer, a consultant, an independent travel agent, or an event planner, learn how to take your business to the next level by practicing excellent customer service. Let's take a look at the top customer service tips for solopreneurs:
Deciding to work from home doesn't always come with a plan. Some might slowly segue into having a home office while others might have an in-depth design plan from where the paper clips go to how much to budget.
Whether you are the former, the latter, or somewhere in between, transforming your home office is a great way to improve your workspace and, thus, your comfort and productivity.
Research has shown that a great workplace is not just about having the right tools anymore; it's also about your experience in the office. Organizations that improve their employee experiences are enjoying much higher levels of engagement and productivity, according to Gensler's 2019 Workplace Survey.
So if you want to improve your engagement and productivity, you might be due for a home office overhaul.
When looking to build a small business nowadays, you can't overlook social media. More specifically, you need to focus strongly on Facebook, which is, by far, the largest social media site with more than 2 billion users. When it comes to marketing on Facebook, however, it's important to identify the strategy that's right for your business. Small businesses also need to work within their budgets. Here are some of the best ways to build Facebook engagement for your small business today: