Having an impressive website is crucial to generate leads, and it sets the tone of how your business operates. Your website is your best salesperson—it’s the first thing people look at when researching a company. Because it runs at all hours, there are more opportunities for people to stumble upon your business. However, if your website is hard to navigate, outdated, or confusing, you lose out on potential customers and relationships. It’s crucial to maintain a quality website, so you don’t miss the opportunities that await your business.
6. Follow Up After They Get Home
Once clients are back at home, it's time to send your follow-up email. Ask how everything went in a way that warmly invites travel stories and photos. After your initial friendly welcome home greeting and questions about how they enjoyed the trip, be sure to ask for feedback.
Ask your client how they enjoyed each element and if there was anything you could do better or got so perfect that you shouldn't change it for their next trip. Here, again, is where you implement that easy-going assumption that you'll be doing better next time because there will be a next time. Of course you want to make sure they are delighted with this trip, and that you understand every detail you could get even closer to perfect for any travel plans in the future.
Offer to talk on a call, video-conference, or meet in person for lunch if your client wants to discuss their travel without typing it all out as well. Many clients would love to tell you how it went, but aren't big email-writers so open that avenue for them with a friendly offer.
As a travel agent, repeat business is one of the most important ways to expand your agency. Clients who are "wowed" the first time will be delighted to come back and plan with you again to have a similarly fantastic experience every time they travel. This is especially true if you make returning to you seem as natural as going back to a favorite restaurant or asking a good friend for travel advice.
Make it easy, make it smooth, and most of all make sure your clients have a wonderfully personalized time. When you want to win more repeat business for your travel agency, following these ten tips will help you build the strong relationship you need to bring those travelers back to you again and again.
Starting your own business can be an exciting new chapter in your life. Nothing is better than being your own boss. Many people, however, miss the target in one aspect: naming their business. Although it may be tedious, choosing and registering a name is one of the most crucial tasks for your business. It’s essential to have a name that not only works for you and your needs but also makes a positive, lasting impression on current and potential clients. Here are the steps you should take to effectively name and register your business:
As a solopreneur, you do it all.
You manage, own, and work at your business. You create your products or services, market your business, and handle expenses. Though it can be challenging to maintain a business all by yourself, it's an incredible feeling to know that you — and you alone — are responsible for your success.
But however much autonomy you enjoy as a solopreneur, you're still heavily dependent on one group of people: your customers. Loyal customers and clients not only purchase your products — they generate buzz on social media, leave reviews that bolster your business, and market you through word-of-mouth.
Whether you're a graphic designer, a consultant, an independent travel agent, or an event planner, learn how to take your business to the next level by practicing excellent customer service. Let's take a look at the top customer service tips for solopreneurs: