TravelQuest - FAQ's

• What GDS/CRS system do you use?



• Do you have a start-up fee?



• When and how do I get paid?



• How are faxes delivered?



• When is my access fee due?



• Do you have a certain production level I must meet?



• Do you accept all travel agents into your program?



• Am I required to give up my clients and my agency name?



• Does TravelQuest offer a hotel discount program?



• Can I start with the 80/20 split then change plans?

• Is TravelQuest a member of any consortium?



• What happens to unclaimed commissions?



• How will I receive my documents?



• What type of fees can I expect?



• Is TravelQuest preferred with Sandals and Beaches?



• How does TravelQuest deal with bonus commissions offered by properties direct (i.e. Sandals, Palace Resorts, SuperClubs, Couples, etc.)?



• Do you provide Errors and Omissions (E&O) Insurance?



• When will I receive my IATAN card?

We currently offer Worldspan to our home-based agents. Our independent contractors will have complete access to this system along with phone support, e-learning, and web-x training. If your travel agency is currently on another GDS, please give us a call about any concerns you may have about switching systems. We're happy to let you speak with some of our agents that changed systems when they came to TravelQuest.

E-mail statements are sent on the 15 th of the month. If the 15 th falls over the weekend or a holiday, statements are sent out on the next business day. After you verify that the commission payments on the statement are correct, you e-mail the statement back to TravelQuest with your approval for payment. Checks are sent out on the 20 th of the month by mail.

Confirmation and promotional faxes received by TravelQuest are then sent to the agents via e-mail in a .pdf format.

Access fees are due in the office on the last business day of the month for the next month. If the commission check is enough to cover the monthly fee (if you have chosen a plan with a monthly fee), we deduct the fee from the commission check.

There are no production levels that must be met. All agents, regardless of their production level receive the same commissions.

We speak with all agents to make sure their goals allign with what TravelQuest provides for agents.

No. You are simply working as an independent agent for TravelQuest and keep your own business identity. All clients you bring to and attain while at TravelQuest are your clients and will remain your clients.

Yes, we have Travel Leaders negotiated hotel rates.

The 80/20 split is intended for agents who are just beginning and may not have a large sales amount yet. Once your business grows, the 80/20 plan may not be the best choice for you and when that time comes you can switch to our 100% commission plan for free and with ease.

We are a Travel Leaders affiliate, so yes, I guess we could say we are!

With your monthly statement, you will also be emailed a statement for the commissions received in house that we could not find an agent assigned to. From there, you claim any that are yours, and your statement for the month is adjusted.

All documents received at TravelQuest will be shipped via US Mail, Fed Ex, or UPS at your expense. You provide TravelQuest with the postage and we send documents out to agents twice a week. If you select UPS or Fed Ex as your carrier, it is required that you supply TravelQuest with a billable account number. If you choose US Mail, you supply TravelQuest with postage and pre-addressed labels. We do have DHL negotiated rates.

Postage and monthly access fee aside, there are no fees if all bookings are invoiced properly and payments are on time. However, if a commission has not been invoiced there is a $20 fee/confirmation number. Agents whose monthly access fee is not received in the office by the last business day of the month will be charged a $50 late fee.

Yes, we are PSS (preferred Sandals specialists) with Sandals and Beaches. This gives us the ability to book agent rates 90 days in advance, pre-register your Sandals clients before arrival, and earn Sandals marketing dollars.

You apply for and receive bonus commissions directly from the properties.

Yes, we have a $1,000,000 policy. Although we always encourage our agents to carry their own E & O since our policy covers all of our agents.

After you have met the eligibility requirements for IATAN, you will be able to receive your card.