Travel Quest - FAQ's

• What GDS/CRS system do you use?



• Do you have a start-up fee?



• When and how do I get paid?



• How are faxes delivered?



• Do you require experience?



• Do you have a certain production level I must meet?



• Do you accept all travel agents into your program?



• Am I required to give up my clients and my agency name?



• Does Travel Quest offer a hotel discount program?



• Can I switch between plans?

• Is Travel Quest a member of any consortium?



• How do you know they are my commissions?



• How will I receive my documents?



• What type of fees can I expect?



• Is Travel Quest preferred with Sandals and Beaches?



• How does Travel Quest deal with bonus commissions offered by properties direct (i.e. Sandals, Palace Resorts, SuperClubs, Couples, etc.)?



• Do you provide Errors and Omissions (E&O) Insurance?



• When will I receive my IATAN card?

We currently offer Worldspan to our experienced agents. Agents must have 2 years of experience on the GDS and pass a fluency interview. Our independent contractors will have complete access to this system along with phone support, e-learning, and web-x training. If your travel agency is currently on another GDS, please give us a call about any concerns you may have about switching systems. We're happy to let you speak with some of our agents that changed systems when they came to Travel Quest.

Statements are published on our online agent portal on the 15 th of the month. After you verify that the commission payments on the statement are correct, you simply check the box and Travel Quest issues a direct deposit into your account on the 20th of the month.

Confirmation and promotional faxes received by Travel Quest are then sent to the agents via e-mail in a .pdf format.

We work with new and experienced travel agents. For new agents, we have hundreds of hours of training to help you learn the ropes. The best start is our TQ University where you learn the basic steps of being an agent. We then link to hundreds of hours of trainings on different vendors, destinations, types of travel. Lastly, we have a calendar of live webinars and industry events for agents looking for continuing education.

There are no production levels that must be met. All agents, regardless of their production level receive the same commissions.

We speak with all agents to make sure their goals allign with what Travel Quest provides for agents.

No. You are simply working as an independent agent for Travel Quest and keep your own business identity. All clients you bring to and attain while at Travel Quest are your clients and will remain your clients.

Yes, we have Travel Leaders negotiated hotel rates as well as a prepaid hotel program.

Absolutely. We are flexible to the needs of your business. If your business grows, you can jump up to another plan. If you decide to take some time off, you can move down to a lower plan.

We are a Travel Leaders affiliate, so yes, I guess we could say we are!

Agents fill out a simple online invoice form. From there it will stay in your open tracking items in our agent portal where you can monitor your commissions. Once Travel Quest receives the commission it will close and move to that month's statement.

Unless otherwise noted, all documents received at Travel Quest will be shipped out to agents the same way they were received. I.e. If it came trackable, we send it out trackable. Agents may call supplier and have documents sent directly to them to save on costs.

Postage and monthly access fee aside, the only other fee in our program is if you want our optional consumer website program. The website program can be added at any time or not at all and has a one time $199 startup fee.

Yes, we are PSS (preferred Sandals specialists) with Sandals and Beaches. This gives us the ability to book agent rates 90 days in advance, pre-register your Sandals clients before arrival, and earn Sandals marketing dollars.

You apply for and receive bonus commissions directly from the properties.

Yes, we have a $2,000,000 policy. Although we always encourage our agents to carry their own E & O since our policy covers all of our agents.

After you have met the eligibility requirements for IATAN, you will be able to receive your card.